A successful CEO evaluation process will have a number of key traits; it should:
- Be critical, but not adversarial;
- Have both a past and future focus;
- Provide sufficient mechanisms to bring directors’ instincts to the surface;
- Provide for multiple sources of input;
- Allow for (re)setting of future CEO goals; and
- Emphasize the CEO’s personal development.
What are the objectives?
The process adopted for a CEO assessment is influenced by what the assessment needs to achieve. It is imperative that the objectives of the assessment are clearly documented to provide a foundation for a shared understanding between the board and CEO of the process itself. The major factors to consider when defining the objectives are:
- How the evaluation will impact on CEO remuneration, both base salary and any at-risk component;
- The balance between CEO individual development targets and overall organization goals;
- The fit between the CEO’s capabilities and the organization’s future needs; and
- The required focus on strengthening the board-CEO relationship.
What are the performance standards?
Once a board has determined the focus of the evaluation, it is in a position to agree or review the board’s performance expectations (or objectives or targets), if it has not already done so. As discussed above, it is not possible to objectively measure CEO performance until a framework against which to evaluate performance has been agreed – what we term ‘CEO expectations’. For boards that have never conducted a CEO evaluation previously, this may involve obtaining the views of interested parties apart from the board and CEO (e.g. management and key stakeholders), by means of interviews and/or surveys to establish current and future expectations for the CEO’s performance.
There are a number of ways in which CEO performance can be measured. A key question for the board is the weighting between organizational and individual objectives (commonly 50/50). In considering the objectives to be evaluated, both outcome measures (result-based) and strategic measures (behaviour-focused) need to be considered.
What method will be used?
For each objective, it is necessary to determine whether it will be measured objectively or subjectively and whether quantitative and/or qualitative data will be used. Subjective measures are subject to the perceptions of those doing the reviewing, whereas objective measures are not subject to those perceptions. Quantitative data uses numbers to measure KPIs, while qualitative data may measure achieving the implementation of an agreed strategy or the views of directors on an aspect of management such as leadership, which might be measured by employee surveys and 360-degree feedback questionnaires completed by the senior management team.
We recommend the methodology include written assessments (including questionnaires that gather quantitative and qualitative data) and discussions. There should be agreement in advance on how the differences of views between the directors on both quantitative and qualitative goals/targets are to be moderated. The key is to ensure the results accurately reflect the board’s (collective) view. Consensus should be the aim and other mechanisms, such as calculating averages or means, should be used only as a last resort.
In addition, as another objective of the CEO assessment process should be to supply feedback for the CEO to assist in their personal growth and development, the rationale for giving a particular rating should be provided through the gathering of qualitative data.
Who will conduct the assessment?
Traditionally, the CEO assessment has been carried out by a small group of directors, usually as a committee, or an individual (often the chair). For example, the chair may canvass directors for their views on CEO performance. This method has the advantage of providing an informal and potentially more open discussion, but it also means that all discussions may be coloured by the chair’s perspective. Similarly, it will not be practicable in situations where one person fills both the CEO and the chair roles.
Another method is to delegate the role to an appropriate committee such as the nomination committee. The committee can then meet to review and synthesize its findings before formal discussion at a board meeting. This process retains the informality of the previous approach, with the added advantage of sharing the task among several people, which reduces the potential for bias and the workload.
Some boards, especially where there are more emotional and subjective influences, may find a structured process more useful, and the use of governance consultants with expertise in CEO assessments should also be considered due the complexities of such processes. Using an independent third-party consultant who collects confidential data allows for a greater degree of confidentiality than where the process is conducted internally. Under this scenario, directors, and in some cases senior managers, will complete questionnaires and participate in one-on-one interviews with the consultant relating to the performance of the CEO.
In determining who will conduct the CEO’s assessment, key considerations include:
- The smaller the group the greater the potential for bias; it is safer to err on the side of more rather than less board involvement.
- The CEO reports to the whole board, not to an individual director – the whole board should have an opportunity to comment at some point.
- Permitting the assessors to meet both independently of the CEO and with the CEO.
Since the CEO reports to the board as a whole, we recommend that all directors should be involved, at least in agreeing the total process and a full board discussion of the evaluation prior to communicating the results to the CEO.
What are the outcomes?
There is substantial variation in CEO evaluation processes and approaches: Open-ended questions, rating scales, self-evaluations, interviews, etc.
The outcomes of the CEO evaluation process can be to:
- determine overall performance for the previous 12 months;
- assist in determining remuneration levels for the next 12 months;
- assist in determining the amount of performance bonus; and
- enhance the CEO’s performance through personal development.
Determining overall performance forms the foundation for the other outcomes of the evaluation. It is critical the board reach a consensus on the overall performance of the CEO. This is obviously best done in a closed forum without the CEO (or other managers) present and may be a separate meeting either prior to, or following, a formal board meeting or a ‘directors’ only’ section of a regular board meeting.
Apart from the evaluation of the CEO’s performance over a 12-month period, an annual CEO remuneration review may also take into consideration:
- movements in the consumer price index (CPI); and
- current market rates of pay for CEOs in similar jobs.
In deciding on any changes to the CEO’s pay, boards can seek guidance from external advisers – chiefly specialist remuneration consultants, but also legal or taxation advisers. In reviewing the CEO’s remuneration, these consultants will compare the CEO’s pay with positions of similar scope and responsibility (generally meaning businesses in the same or a similar industry), of similar size and complexity.
The true value of a CEO evaluation is not in the individual’s ratings or scores, but in the opportunity it provides for the CEO to enhance their performance through ongoing personal development. In general, the CEO’s personal development plan (PDP) should:
- reflect the individual’s personal aspirations;
- be based on development objectives for the next 12 months;
- have the commitment of the board; and
- be properly resourced.
The CEO’s personal development plan should highlight the particular learning needs of the individual as the top manager in the organization. The plan could include, for example:
- emotional intelligence program;
- mentoring; or
- further education/management development program.
Debriefing the CEO
The CEO feedback process belongs to the entire board and all should be involved; it is not a chair’s or a committee’s responsibility. However, an initial briefing from the chair and another non-executive director or external advisor will give the CEO time to formulate a response to the full board on the evaluation findings.
One of the primary inhibitors of candid feedback on performance is the emotional element of these processes. One way to overcome this hurdle is to design a system that allows for a less formal and more considered approach to providing the feedback. Again, we cannot reiterate enough that a process or procedure is no substitute for a good working relationship between the board and the CEO. However, there are some guidelines for delivering the feedback that may make the task easier. Charan recommends a two-step approach:
- The first stage involves two directors discussing the feedback with the CEO in private. This allows him or her to absorb and respond to the review in a less threatening and high-pressured environment. The presence of a second director is useful for two reasons: it ensures that the feedback is communicated clearly and limits the possibility of any one director’s personality clouding the process.
- The second stage in the process involves a repeat and elaboration of the feedback in a full board meeting. This provides a forum for the CEO to respond to all directors as well as to ensure that the information communicated in stage 1 was accurate.
We will leave you with a quote from one chair whose board and CEO went through a evaluation process we facilitated. Prior to the review, the relationship between the board and management verged on dysfunctional, and the CEO in question had not had a formal evaluation for a number of years. Worse still, the CEO failed to recognize that he was not meeting the board’s performance expectations. Upon receiving feedback from the chair and an external advisor, the CEO quickly adjusted his approach to leadership and governance. The chair subsequently commented to us that, ‘The process reinvigorated our CEO, we literally have a new CEO in attitude and approach – an excellent outcome.’
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