Written by Ruth Knight
How do you think and plan strategically to address complex missions while balancing resource and workforce constraints? It’s an important question for the non-profit, philanthropy and social enterprise sector. Being strategic appears to be critical if organizations wish to be sustainable and improve employee and client outcomes, yet many non-profit leaders and staff frequently say that they can’t find the time to think or plan strategically.
Clever organizations are overcoming this problem by instilling strategic thinking within their organizational culture. Achieving a workplace culture where this type of thinking is valued and practised requires leaders throughout the organization to role model and encourage team members to develop skills in creativity, problem-solving, teamwork, and sense-making. Listening skills and reflective practice are also critical skills that need to be developed, so that everyone is able to optimize and improve how they go about their work and improve their effectiveness.
Research suggests that if leaders are able to focus on developing strategic thinking, there are huge benefits for the individual, team and organization. It can improve a team’s performance, their ability to plan and evaluate activities and practices. It promotes openness to change and helps people to see problems as opportunities. It can lead to social innovation and improved social impact.
An example of an organization that has demonstrated the power of building strategic thinking within the workforce is Buurtzorg, a highly successful home care organization. Founded in the Netherlands, they have made headlines around the world for their innovative use of independent nurse teams in delivering high-quality care with relatively low costs. By developing a model of care that promotes strategic thinking and care, Buurtzorg states they have accomplished a 50% reduction in hours of care, improved quality of care and staff satisfaction.
Another example is The Leukaemia Foundation, who deliberately told staff a number of years ago to build in a proportion of their annual fundraising budget to ‘try something new’. Some ideas did not work as well as expected, but by developing their strategic thinking the fundraising team began to be creative and innovative. Eventually, they planned and trialed the World’s Greatest Shave idea. While many organizations would not have invested resources and time into such a risky new idea, the organization worked together and now more than two million Aussies have taken part over the past two decades.
What can we learn from these great case examples?
- Purposefully develop your team’s strategic thinking skills by giving people time to reflect, share knowledge and ideas, be creative and take risks.
- Reward people who develop ideas to improve efficiency and performance. But also, equally appreciate people who share what they learn when things don’t go to plan.
- Foster a culture that sees problems as opportunities, give people tools and approaches to problem-solving so they feel empowered and confident when faced with complex challenges.
- Encourage your Board and staff to be curious. Give them time to join Communities of Practice, conduct research and share client feedback so the team can learn from critical information sources. No matter how busy they are, instil a discipline of making time for personal and team reflection.
It’s worth remembering that strategic thinking has a far and wide-reaching effect, particularly on the organizational culture and employee engagement. When staff have the professional freedom to be curious, reflect and take risks, it not only makes them more effective leaders and individuals, it gives the organization the best chance of achieving long-term success and social impact.
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